Healthcare IT & Medical Systems Coordinator

We are seeking a dedicated Healthcare IT & Medical Systems Coordinator to support medical service operations and technology infrastructure in Sydney, NSW. In this position, you will serve as a vital link between clinical services, medical administrative personnel, and modern ICT systems. As healthcare technology rapidly evolves toward integrated, data-driven delivery, your primary objective will be ensuring that all healthcare applications, electronic health record (EHR) platforms, and medical service workflows run seamlessly without disruption. You will oversee day-to-day IT support for healthcare teams, manage system administration tasks, address user inquiries, and resolve service desk tickets promptly to guarantee optimal care delivery across clinical environments.

Key Responsibilities & Operational Excellence

• Technical Support & Service Desk Management: Provide level 1 and level 2 technical support for healthcare personnel, resolving hardware, software, network, and application issues efficiently to maintain continuous medical service continuity.

• Medical Systems Administration: Oversee user access, credentialing, system permissions, and onboarding/offboarding workflows within electronic medical software, practice management systems, and clinical databases.

• System Optimization & Workflow Enhancement: Collaborate with clinical staff, IT infrastructure teams, and external technology vendors to troubleshoot technical glitches, execute system upgrades, and implement feature enhancements tailored to medical workflows.

• Data Privacy & Regulatory Compliance: Ensure all digital health communications, data transfers, and medical record handling comply with Australian Privacy Principles (APPs), My Health Record guidelines, and national healthcare compliance standards.

• Training & Documentation: Develop clear user documentation and conduct training sessions for medical administrative staff, doctors, and nurses on properly utilizing digital platforms and security protocols.

• Education & Experience: Bachelor’s degree in Information Technology, Computer Science, Health Informatics, or equivalent practical experience. Minimum 2–3 years of hands-on experience in technical support, ICT coordination, or IT service desk operations, ideally within a healthcare, medical, or clinical services environment.

• Technical Proficiency: Proven familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk), Active Directory, Windows OS, MS 365, and specialized healthcare software (e.g., Best Practice, MedicalDirector, or enterprise EHR systems).

• Core Competencies: Excellent verbal and written communication skills with the ability to articulate complex technical concepts to non-technical medical personnel. Strong problem-solving aptitude, attention to detail, and a focus on patient data confidentiality. Must possess full working rights in Australia.