The Landing Port Hedland

Our kennel drop-off and pick-up hours are designed to fit around your travel schedule. We are open Monday to Friday from 7:00 AM to 6:00 PM, and weekends and public holidays from 8:00 AM to 4:00 PM. We recommend booking an appointment for drop-off and pick-up to ensure a smooth handover and minimise stress for your pet. If you have a flight to catch at Port Hedland International Airport, just let us know and we can prioritise your booking.

Our rates are competitive and depend on the size of your dog, the type of accommodation you choose, and the length of stay. As a guide, standard kennel boarding starts from $45 per night for small dogs and $55 per night for large dogs. We also offer premium suites with extra space and additional amenities. For an accurate quote, please contact us directly with your pet's details and travel dates. We frequently run special rates for extended stays, so it's worth asking.

Yes, we accommodate both short-term and long-term boarding. Whether you need a single night or several weeks, our team provides consistent care and attention. Many of our clients are FIFO workers or travellers passing through the Pilbara, so we are experienced in caring for pets over extended periods. We can also arrange regular updates and photos so you can stay connected while you're away.

To protect all our guests, we require up-to-date vaccinations including C5 (Distemper, Hepatitis, Parvovirus, Parainfluenza, and Bordetella). You must provide a current vaccination certificate from your vet before your pet's stay. If your dog is overdue for vaccinations, please arrange this at least two weeks prior to boarding. We also strongly recommend that all pets are treated for fleas, ticks, and worms before arrival.

bsolutely. We encourage you to visit The Landing Port Hedland kennels to see our facilities firsthand. Inspections are welcome by appointment during our office hours. You'll be able to view the accommodation areas, exercise yards, and meet some of our staff. We believe transparency builds trust, and we're proud of our clean, modern, and secure environment. Just call ahead to schedule a time that doesn't disrupt other guests.

Yes, we offer a pick-up and drop-off service for an additional fee within the Port Hedland area, including South Hedland, Wedgefield, and the airport precinct. This is especially convenient if you're flying out or arriving on a late flight. Our transport vehicle is air-conditioned and secure. Please book this service in advance so we can schedule your pet's transfer at a suitable time.

We provide bedding, food bowls, and a comfortable environment, but you're welcome to bring your pet's own bedding, toys, and food to help them feel at home. If your dog has a special diet or medication, please bring enough for the entire stay, clearly labelled with instructions. We also recommend bringing any required medication in its original packaging, and a lead and collar for walks. Please avoid bringing valuable items that could be lost or chewed.

Yes, all our kennel areas are fully air-conditioned to ensure your pet stays cool and comfortable, even during the Pilbara's hot summer months. We also have shaded outdoor exercise areas and misting systems to keep the environment pleasant. Climate control is a top priority because we know how important it is for your pet's health and wellbeing in our tropical climate.

Every dog receives a minimum of three supervised exercise sessions per day in our secure outdoor yards. We tailor the activity level to your dog's age, breed, and energy. For social dogs, we offer group play, and for those who prefer solo time, we provide individual play sessions. Our team is trained to recognise signs of stress or fatigue, ensuring each pet gets the right balance of fun and rest.

Yes, our trained staff can administer oral medications, injections (such as insulin), and topical treatments for a small additional fee. Please provide clear written instructions and ensure all medication is in its original container with your vet's details. We'll keep a log of administration times and can contact you or your vet if we have any concerns. There is no extra charge for basic oral medications, but specialised care may incur a fee.

We understand plans can change. For cancellations made more than 48 hours before your booking, we offer a full refund or credit. Cancellations within 48 hours may incur a fee equivalent to one night's boarding. During peak periods like school holidays and Christmas, we require at least 7 days' notice. Please contact us as soon as possible if you need to cancel or reschedule so we can adjust our staffing and accommodate other guests.

Currently, we specialise in dog boarding only. Our facilities are designed specifically for the needs of dogs, with spacious kennels and exercise yards. For cat boarding in Port Hedland, we can recommend a trusted local cattery. If you have other pets, please contact us to discuss your needs, and we'll do our best to assist or refer you to a suitable provider.

Your pet's health is our priority. In the event of illness or injury, we will contact you immediately and, if necessary, transport your pet to a local veterinarian. We have a partnership with a nearby vet clinic for urgent care. If we cannot reach you, we will proceed with treatment as advised by the vet, up to a pre-agreed limit. We also keep your vet's contact details on file and can liaise with them directly.

Yes, we welcome dogs with special needs, including those with anxiety, arthritis, or dietary requirements. Our staff are experienced in caring for senior dogs and those requiring extra attention. We can accommodate mobility issues with ground-level kennels and non-slip flooring. Please provide detailed information when booking so we can make appropriate arrangements and ensure your dog's comfort.

We take security seriously. Our facility is fully fenced with secure locks, and we have 24/7 CCTV monitoring in all kennel and exercise areas. Staff live on-site or conduct regular night checks. Access is restricted to authorised personnel only. You can have peace of mind knowing your pet is safe and protected throughout their stay.

Yes, we offer a 10% discount for a second dog from the same household when boarded together in the same kennel or adjacent kennels. This discount applies to the nightly rate of the lower-priced dog. For three or more dogs, please contact us for a custom quote. We love welcoming families and want to make boarding affordable for multi-dog households.

We recommend booking as early as possible, especially during peak periods such as school holidays, Christmas, and Easter. For these times, we suggest booking at least 4-6 weeks in advance. For regular weekends, a week's notice is usually sufficient, but it's always best to secure your spot early. You can book online, by phone, or by email. A deposit may be required to confirm your reservation.

We provide high-quality premium dry food that meets the nutritional needs of most dogs. However, if your dog has a sensitive stomach or is on a specific diet, you are welcome to bring your own food. Please bring enough for the entire stay and clearly label it with feeding instructions. We can also accommodate raw diets and prescription diets. There is no additional charge for bringing your own food.

We welcome all breeds, but we do assess each dog individually to ensure they are suitable for a kennel environment. Dogs that are aggressive towards people or other dogs may not be accepted for group play but can still be boarded in individual suites with solo exercise. We require a meet-and-greet for all new dogs to assess temperament. This helps us ensure the safety and enjoyment of all our guests.

Yes, we offer basic grooming services such as bathing, brushing, and nail clipping for an additional fee. This is a great way to have your dog looking and smelling fresh when you pick them up. Grooming must be booked in advance and is subject to availability. We use pet-safe products and can accommodate special requests. Ask us about our grooming menu when you make your boarding reservation.